The most common reason for being unable to log in to Exness’s member portal “Personal Area,” the trading platforms “MetaTrader 4 (MT4)/MetaTrader 5 (MT5),” or the “Exness Trading App” is entering incorrect login credentials (email address and password).
Please check your login credentials for each tool and try logging in again. If you are still unable to log in, there may be other causes, so please try the appropriate solution based on the reason you cannot log in.
(*)MetaTrader, MetaTrader 4, MetaTrader 5, MT4, and MT5 are trademarks or registered trademarks of MetaQuotes Ltd.
The most common reason for being unable to log in to the Exness "Personal Area" is entering incorrect login credentials. To log in to the Personal Area, you need your registered email address and the "login password" you set when you created your account. Please review the following reasons why you might be unable to log in to the Exness "Personal Area" and how to resolve them.
If you have entered your email address and password to log in to the Exness "Personal Area" member page but are still seeing the following error message, you may have entered your login credentials incorrectly.
If you see this error message, please double-check that your email address and password are correct. Please note that your password must be at least 8 characters long and consist of uppercase and lowercase letters, numbers, and special characters—just as you registered when you created your personal account.
If you have forgotten the password required to log in to Exness’s “Personal Area,” you can reset it. The steps to reset your password are as follows:
Go to the "Personal Area" on the Exness member page and click "Forgot Password."
Go to the "Personal Area" on the Exness member page and tap "Forgot Password."
Enter the email address you used when opening your Exness account, then click "Continue."
Enter the email address you used when opening your Exness account, then tap "Continue."
A verification code will be sent to the email address you provided. Enter the 6-digit verification code listed in the email and click "Confirm."
A verification code will be sent to the email address you provided. Enter the 6-digit verification code listed in the email and tap "Confirm."
Enter your new password twice, then click "Change Password."
Enter your new password twice, then tap "Change Password."
Once the login screen appears, your password change is complete. Please enter your registered email address and the new password to log in.
You cannot log in to Exness’s “Personal Area” using your MT4/MT5 password. To log in to the Personal Area, please use the password you set when you created your Personal Area account (which must be at least 8 characters long and consist of uppercase and lowercase letters, numbers, and special characters). Please note that your Personal Area password will not be sent to you via email, so please make sure to save it by writing it down or similar means when you register your account.
If your Exness account has been frozen, your Personal Area will be closed, and you will see an error message stating "Username or password does not exist" or "Email address is incorrect." If your registered email address is correct, it is possible that you requested the account closure yourself, or that Exness has closed your Personal Area for some reason.If Exness determines that your Personal Area should be closed, a notification will be sent to your registered email address, so please check your inbox for any emails from Exness.
Please note that at Exness, accounts become dormant automatically if there is no trading or deposits for 90 days; however, you can still log in to your Personal Area, so please rest assured.
Exness prohibits trading that exploits server errors or rate delays. Please be aware that violating Exness’s prohibited activities or Terms of Service may result in penalties such as account suspension or withdrawal denial. It should be noted that, compared to other brokers, Exness has fewer trading restrictions, and you are permitted to engage in hedging and scalping trades using EAs (automated trading systems).
If you are unable to log in to Exness’s “Personal Area,” it may be due to temporary server maintenance. When maintenance is scheduled for the Personal Area, we will send a notification in advance to your registered email address, so please check your email and the latest updates.
Please note that, with the exception of maintenance periods, you can trade Exness instruments nearly 24 hours a day, from early Monday morning to early Saturday morning.
The most common reason for being unable to log in to Exness’s MetaTrader 4 (MT4) or MetaTrader 5 (MT5) is entering incorrect login credentials. To log in, you need your “MT4/MT5 trading account number,” “account password,” and “server name.” Please review the following reasons why you might be unable to log in to Exness MT4/MT5 and their solutions.
If you see an error message such as "Invalid account" or "Connection lost!" when logging into Exness MT4/MT5, you may have entered your login credentials incorrectly.You can verify your MT4/MT5 trading account number and server name in your Exness Personal Area. Your password is the one you set when you opened your account. To ensure your login information is correct, please try logging in again by copying and pasting it. Please note that for the USD-denominated live trading account automatically created when you open your Personal Area, you can log in using the same password as your Personal Area login password.
If the rates or charts in the quote window do not update after logging into Exness MT4/MT5, you may not be connected to the Exness server properly. Please check the connection status, which is displayed in the lower-right corner of the screen.
Your Exness MT4/MT5 login password is the one you set when you opened your account. The password you registered when setting up your Personal Area is different from the password used to log in to the member page. Please double-check that you are logging in with the password you set when you opened your account.
Please note that while you can view your MT4/MT5 account information (account number and server name) in the Personal Area, your password will not be displayed. Please make a note of it or save it elsewhere. If you happen to forget your MT4/MT5 password, please change it and then log in again.
If you have forgotten the password required to log in to Exness MT4/MT5, you can change it via the Personal Area. The steps for changing your password are as follows:
Enter the "email address" you used to register with Exness and the "login password" for your Personal Area, then click "Continue."
Enter the "email address" you used to register with Exness and the "login password" for your Personal Area, then tap "Continue."
In the "My Account" section of your personal area, click the "︙" icon to the right of the account for which you wish to change the password.
In the "My Account" section of your personal area, tap the "︙" icon to the right of the account for which you wish to change the password.
Click "Change Trading Password." Note that you can view your trading account number and server name by clicking "Account Information."
Tap "Change Trading Password." Note that you can view your trading account number and server name by tapping "Account Information."
Enter your desired password and click "Change Password." Please note that your password must be at least 8 characters long and consist of uppercase and lowercase letters, numbers, and special characters.
Enter your desired password and tap "Change Password." Please note that your password must be at least 8 characters long and consist of uppercase and lowercase letters, numbers, and special characters.
A verification code will be sent to the email address you provided. Please enter the 6-digit verification code and click "Confirm."
A verification code will be sent to the email address you provided. Please enter the 6-digit verification code and tap "Confirm."
Once your password has been successfully changed, the following message will appear. Please try logging in to MT4/MT5 again using your new password.
Exness provides MetaQuotes’ MT4 and MT5 platforms, which are specifically designed for Exness. You cannot log in using MT4 or MT5 platforms from other providers. Please be sure to download and install the Exness-specific MT4 or MT5 platform before attempting to log in. Please note that MT4 and MT5 are not compatible with each other. Please verify whether the account you opened is an MT4 account or an MT5 account and use the correct trading platform.
Please note that if you are using a smartphone or tablet, there is no dedicated Exness MT4/MT5 app. Instead, please use the standard iOS or Android MT4/MT5 apps available from all brokers, or try logging in using Exness’s mobile-exclusive “Exness Trading App.” In addition to trading, the Exness Trading App allows you to manage your account—including deposits, withdrawals, and fund transfers—as well as change your account settings.
If you are unable to log in to Exness MT4/MT5, your trading account may have been archived. Accounts with no trading activity or deposits for more than 90 days are automatically archived as dormant accounts. If you wish to reactivate your account, please do so via the Personal Area.
If your Exness MT4/MT5 trading account has been archived, you can restore it via the Personal Area. Here’s how to reactivate your MT4/MT5 account:
Enter the "email address" you used to register with Exness and the "login password" for your Personal Area, then click "Continue."
Enter the "email address" you used to register with Exness and the "login password" for your Personal Area, then tap "Continue."
In the "My Account" section of your personal area, click "Archived."
In the "My Account" section of your personal area, tap "Archived."
The archived accounts will be displayed; click "Reactivate" to the right of the account you want to restore.
The archived accounts will be displayed; tap "Reactivate" on the right side of the account you want to restore.
Once the account appears on the trading account screen, the reactivation process is complete.
If you are unable to log in to Exness MT4/MT5 even after entering the correct login credentials, this may be due to an unstable internet connection. We recommend checking your internet connection using a speed test or similar tool to ensure there are no issues.
If you are experiencing issues with your internet connection, please restart your Wi-Fi router or check your Ethernet cable connection. If there are no issues with your internet connection, click the connection bar in the bottom-right corner of the MT4/MT5 trading terminal and select "Rescan Network" to rescan the servers. If the issue persists, please try restarting your computer or reinstalling MT4/MT5.Please note that if the connection to Exness’s free VPS service is unstable, error messages such as “no connection” and “common error” will appear; in this case, please check your VPS connection again.
If you are unable to log in to the "Exness Trading App" provided by Exness, you may have entered your login credentials incorrectly. To log in, you will need your registered email address and the "password" you set when you created your Personal Area. Please review the following reasons why you might be unable to log in to the Exness Trading App and how to resolve them.
The Exness Trading App is a convenient, all-in-one solution that allows you to manage your account and execute trades in one place. We encourage you to use the Exness Trading App to enjoy a seamless trading experience.
The login credentials required to access the Exness trading app are the same as those used for the "Personal Area" on the Exness website. You do not need to register a separate email address or password specifically for the Exness trading app. Please try logging in again using the email address you provided when you created your Personal Area and the password you set. If you have not yet created a Personal Area, please complete the registration process via the "Register" option on the trading app’s login screen.
If you have forgotten your Exness Trading App (Personal Area) password, you can change it via the Personal Area or the Exness Trading App.
If you have forgotten the password for the "Personal Area"—the member page required to log in to the Exness trading app—you can change your password directly from the trading app. The steps to change your password are as follows:
Launch the Exness trading app and tap "Sign In."
Tap "Forgot your password?" at the bottom of the sign-in screen.
Enter the email address you used when opening your Exness account, then tap "Continue."
A verification code will be sent to the email address you provided. Enter the 6-digit verification code and tap "Confirm."
Enter your new password twice, then tap "Change Password."
Your password has now been changed. Please enter your registered email address and the new password to log in.
The password for the Exness trading app is the same as the password you registered when you created your "Personal Area" account. You cannot log in to the trading app using your MT4/MT5 password. Please verify that your login credentials are correct and try logging in again.
Please note that your Personal Area password will not be sent via email, so please make sure to save it yourself—for example, by writing it down—when you register your account. If you forget your password, you can change it via the trading app.
The Exness trading app is currently available only on Android devices for residents of Japan; it is not available on iOS devices at this time. Please note that you cannot use the Exness app on iPhones or iPads. However, if you use an iOS device, you can trade from your smartphone or tablet by downloading the MT4/MT5 app provided by MetaQuotes, which is compatible with all FX brokers.
The Exness trading app is not available in certain countries, and cannot be downloaded regardless of your device’s operating system. If you do not see “Exness” when searching on Google Play or the App Store, you may be residing in a country where the app is not available. Please contact the Exness Support Desk for more information.
| Exness Support Desk | [email protected] |
After switching accounts in Exness MT4/MT5, the charts stopped updating.
If the charts in Exness’s MT4 or MT5 are not updating, your trading account may have been archived. Accounts are automatically archived as dormant accounts if there has been no trading or deposits for more than 90 days in MT4 or more than 15 days in MT5. To restore an archived account, you can reactivate it via the Personal Area.
Read more
11.12.2023
I can't log in to Exness MT4/MT5.
The most common reason for being unable to log in to Exness’s MT4/MT5 is entering incorrect login credentials. You can find your “Trading Account Number” and “Server Name,” which are required for login, in the “My Account” section of your Personal Area. Your login password is the one you set yourself when you opened your MT4/MT5 account.
Read more
11.12.2023
I can't log in to the Exness trading app.
If you are unable to log in to the Exness trading app, you may have entered your login credentials incorrectly. You can log in to the Exness trading app using the same email address and password you use for the "Personal Area" on the member portal. No separate email address or password is required for the trading app.
Read more
11.12.2023
I can't download the Exness trading app.
The Exness trading app may not be available in certain countries and regions. If you cannot find "Exness" when searching on Google Play or the App Store, you may be located in a country where the app is not available. Please note that for residents of Japan, the Exness trading app is available only on Android devices.
Read more
11.12.2023
How do I check my Exness password?
Exness does not offer password verification. To reset your login password for the "Personal Area" member page, you must select "Forgot Password" on the Personal Area login screen. You can change your MT4/MT5 login password in the "My Account" section of the Personal Area.
Read more
11.12.2023
If you're using iOS
If you're using iOS, tap the "Add to Home Screen" icon at the bottom of Safari and select "Add to Home Screen." Once you've added it to your Home Screen, you can turn on "Receive Push Notifications" as shown above.
If you are using an Android device or a PC
If you're using an Android device or a PC, you can simply turn on "Receive push notifications" above without installing the app. (If your browser asks for permission, please select "Allow.")
You can find instructions on how to add this to your smartphone's home screen below.
You will receive notifications about key metrics and limited-time promotions. If you turn this feature off, you may not be able to participate in limited-time promotions.
A feature that sends notifications when a price reaches a round number. These notifications help traders capitalize on trading opportunities and manage risk, making them a popular tool among many traders.
Notifications are sent for every 100 pips (1 JPY) (e.g., $1 = 147 JPY, $1 = 148 JPY, etc.). Notifications for the same exchange rate are reset after 3 days (72 hours).
Notifications are sent every 500 pips (50 USD) (e.g., $3,000, $3,050, etc.). Notifications for the same rate are reset after 3 days (72 hours) have passed.
Notifications are sent every $5,000 (e.g., $110,000, $115,000, etc.). Notifications at the same rate are reset after 3 days (72 hours).
Receive real-time notifications of price fluctuations for USD/JPY, gold, and Bitcoin. Never miss a trading opportunity, even when you’re on the go, and place orders instantly in response to market conditions.
You will receive a notification when there is a price fluctuation of 30 pips (0.3 JPY) or more within 10 minutes (sharp rise or fall). After that, notifications for sudden price fluctuations under the same conditions will be paused for one hour.
Receive a notification when the price fluctuates by more than $20 within an hour (sharp rise or fall). After that, notifications for sudden price fluctuations under the same conditions will be paused for 4 hours.
Receive a notification when the price fluctuates by more than $2,000 within an hour (sharp rise or fall). After that, notifications for sudden price fluctuations under the same conditions will be paused for 4 hours.
