Trading Tools

If the charts in Exness’s MT4 or MT5 are not updating, your trading account may have been archived. Accounts are automatically archived as dormant accounts if there has been no trading or deposits for more than 90 days in MT4 or more than 15 days in MT5. To restore an archived account, you can reactivate it via the Personal Area.

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The most common reason for being unable to log in to Exness’s MT4/MT5 is entering incorrect login credentials. You can find your “Trading Account Number” and “Server Name,” which are required for login, in the “My Account” section of your Personal Area. Your login password is the one you set yourself when you opened your MT4/MT5 account.

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If you are unable to log in to the Exness trading app, you may have entered your login credentials incorrectly. You can log in to the Exness trading app using the same email address and password you use for the "Personal Area" on the member portal. No separate email address or password is required for the trading app.

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The Exness trading app may not be available in certain countries and regions. If you cannot find "Exness" when searching on Google Play or the App Store, you may be located in a country where the app is not available. Please note that for residents of Japan, the Exness trading app is available only on Android devices.

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Exness does not offer password verification. To reset your login password for the "Personal Area" member page, you must select "Forgot Password" on the Personal Area login screen. You can change your MT4/MT5 login password in the "My Account" section of the Personal Area.

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Yes, the Exness trading app allows you to manage everything in one place, including opening live and demo accounts, making deposits and withdrawals, trading, and changing settings. However, trading is limited to MT5 accounts, so you cannot trade using an MT4 account. For MT4 accounts, the app supports account management functions such as opening an account, making deposits and withdrawals, and changing account settings.

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No, the Exness trading app does not support trading on MT4 accounts (though you can open an MT4 account and make deposits and withdrawals). With an MT5 account, you can handle everything from account opening to trading and account management all in one place. Additionally, you can trade all instruments available on MT5 accounts directly through the Exness app.

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Yes, you can use indicators in the Exness trading app. However, only the indicators that come standard with the Exness app are available for use in the app. If you wish to perform advanced chart analysis using custom indicators or similar tools, please use the desktop versions of MT4 or MT5.

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No, the Exness trading app is currently unavailable for iPhone users in Japan. If you wish to trade on your iPhone, please use the iOS-compatible MT4/MT5 mobile apps. Please note that the app is available for Android devices, so you may also use that platform.

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With the Exness trading app, you can easily perform all basic trading functions—including trading, opening an account, making deposits and withdrawals, and changing account settings—all within a single app. On the other hand, with the Exness mobile MT4/MT5 apps, you need to access the Exness Personal Area to manage your funds, such as making deposits and withdrawals.

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If you are unable to download or install the mobile version of MetaTrader 4 (MT4) or MetaTrader 5 (MT5) from Exness, it may be due to an unstable internet connection, or you may have selected and installed an MT4 or MT5 app that is not compatible with your smartphone.

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If you are unable to download or install the PC version of MetaTrader 4 (MT4) or MetaTrader 5 (MT5) from Exness, it may be due to an unstable internet connection or security software blocking MT4/MT5.

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Yes, at Exness, you cannot log in to a MetaTrader 5 (MT5) account using MetaTrader 4 (MT4). Even if you already have MT4 installed, you will need to install MT5 separately if you wish to use an MT5 account.

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Yes, at Exness, you can download and install multiple instances of MetaTrader 4 (MT4) and MetaTrader 5 (MT5). When downloading and installing additional instances of MT4 or MT5, please specify a different installation location from your existing MT4 or MT5 installation.

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After downloading Exness’s MetaTrader 4 (MT4) or MetaTrader 5 (MT5), double-click the setup file to launch the installer. Click “Next” on the license agreement screen, then click “Finish” on the setup screen to complete the installation.

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If you are unable to log in to your Exness Personal Area, your login credentials may be incorrect. Please verify that you have entered your registered email address and login password correctly. You can view the password you entered by clicking the "eye icon" next to the password field.

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If you have forgotten your Exness Personal Area password, please reset it. You can reset your password by clicking "Forgot your password?" on the Personal Area login screen. Once the reset is complete, please log in using your new password.

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At Exness, if there is no activity on your MetaTrader 4 (MT4) account for 90 days or your MetaTrader 5 (MT5) account for 15 days, the account will be deactivated and you will no longer be able to log in to MT4 or MT5. If your account is deactivated, you can reactivate it in the Personal Area and log in again.

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Yes, at Exness, you can change your MetaTrader 4 (MT4) or MetaTrader 5 (MT5) login password. After logging into your Personal Area, go to "My Account," click the "gear icon" for the relevant account, and select "Change Trading Password" to make the change.

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After launching Exness’s MetaTrader 4 (MT4) or MetaTrader 5 (MT5), select “Log in to Trading Account” from the “File” menu on the toolbar. Enter your login credentials on the “Trading Account Login” screen, then click “Log In” to complete the login process.

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