Exness: Comprehensive Japanese-Language Support

Exness: Comprehensive Japanese-Language Support

Exness’s Japanese Support Desk offers three types of support—live chat, email, and phone—to address our customers’ various questions and inquiries. No matter which method you choose, our Japanese-speaking staff will assist you in resolving your issues.

From opening an Exness account to making deposits and withdrawals, as well as inquiries regarding trading, we provide detailed support in Japanese on a wide range of topics, so you can use Exness with confidence.

About Exness Japanese Support

At Exness, we aim to create an environment where our clients can trade with confidence, and we provide attentive Japanese-language support for inquiries on a wide range of topics.

Exness offers three types of Japanese-language support

There are three ways to contact Exness’s Japanese support desk: “Live Chat,” “Email,” and “Phone.” While the available hours and response times vary depending on the method you choose, you can expect courteous support in Japanese regardless of which method you use.

Exness: 3 Ways to Contact Us

Before Contacting Exness Japanese Support

Before contacting Exness’s Japanese support desk, please check Exness’s “Frequently Asked Questions” first.Exness’s “Frequently Asked Questions” section provides answers to a wide range of questions, from how to open an account to account management, how to use the trading platform, and methods for deposits and withdrawals. Many questions that arise when using Exness can be resolved by checking the relevant FAQ in the “Frequently Asked Questions” section.

Additionally, once you log in to your Exness Personal Area, you can access the FAQs in the Help Center by clicking the “?” icon in the upper-right corner and selecting “Exness Help Center.” You can search for keywords in the Help Center’s search bar or select the relevant category to view related FAQs.

If you’ve “tried the Exness FAQ but couldn’t find a solution” or “would like more detailed information,” please contact the Exness Japanese Support Desk.

How to Contact Exness Japanese Support

Exness’s Japanese support team offers three ways to contact us—live chat, email, and phone—to address any issues or questions you may have. Since the available hours and response times vary by method, please review the details of each option and choose the one that best suits your situation and the nature of your inquiry.

How to Use Exness Live Chat

Exness's live chat is a convenient support tool that allows you to contact Japanese-speaking support staff via text chat from your smartphone, computer, or tablet.

How to Contact Exness via Live Chat

You can easily access Exness’s live chat from your Personal Area. Initially, you’ll interact with Exness’s virtual assistant via automated responses, but if your issue isn’t resolved, you can be transferred to a Japanese-speaking support representative to communicate directly in real time. If the automated responses don’t resolve your issue, please let us connect you to the support desk.

Exness Live Chat Availability Hours

Exness’s live chat is available on weekdays from 8:00 a.m. to 12:00 a.m. the following day (Japan Standard Time), and you can receive real-time support entirely in Japanese. Depending on the nature of your inquiry, we may need to verify details internally before responding via email; however, live chat is recommended if you need an immediate answer or have an urgent question.

How to Use Exness Email Support

Exness’s email support accepts customer inquiries 24 hours a day, so you can ask questions right away whenever you have them. This service is ideal for complex issues or situations requiring detailed information, and since all email correspondence is recorded, you can review the content later.

How to Contact Exness Email Support

If you wish to use Exness email support, please send your inquiry to the email address below, including your name and account number (if you have one).

After you send the email, you will automatically receive a confirmation email from the Exness Support Center. This email contains a support ticket number; keeping this number on hand will help ensure that future communications proceed smoothly. You can also log in to your Exness Personal Area to create a ticket and submit an inquiry.

Exness Email Support Hours

Exness’s email support is available 24 hours a day, and you will typically receive a reply from a Japanese-speaking support representative within one business day. You can submit inquiries at any time, 24 hours a day; however, since we are closed on Saturdays, Sundays, and holidays, if you send an inquiry over the weekend, you will receive a reply on the following Monday or later.Please note that depending on the nature of your inquiry, it may take some time to receive a response.

How to Use Exness Phone Support

Exness’s phone support offers assistance entirely in Japanese through direct conversations, with no call charges.

How to Contact Exness Phone Support

With Exness’s phone support, you can speak directly with a Japanese-speaking support representative to ask any questions you may have. Because the service uses an internet connection, the call will be treated as an international call; however, since it is a toll-free number, you will not be charged for the call. The phone number for the Exness phone support desk is as follows. You can call from your smartphone as well.

Exness Phone Support Hours

Exness’s phone support is available on weekdays from 8:00 a.m. to 12:00 a.m. the following day (Japan Standard Time). However, please note that Exness’s phone support lines are often busy, and it may be difficult to get through. Depending on the nature of your inquiry, you may need to contact us via chat or email, so please be aware of this in advance.

How to Use Exness Live Chat

Exness’s Japanese-language live chat support provides real-time assistance. It’s ideal for urgent inquiries and simple questions, and you can easily access the live chat screen from your Personal Area. Here are the steps to use Exness live chat:

Enter the "email address" you used to register with Exness and the "login password" for your Personal Area to log in to your Exness Personal Area.

After logging in to your Exness Personal Area, click the live chat icon in the lower-right corner.

After logging in to your Exness Personal Area, tap the live chat icon in the lower-right corner.

Once an Exness Japanese support representative joins the chat, you can send your question. The representative will respond in real time with advice on how to resolve the issue and the necessary steps to take.

To end a live chat, click "End Conversation" in the upper-left corner of the chat screen.

To end a live chat, tap "End Conversation" in the upper-left corner of the chat screen.

After your Exness live chat ends, you may be asked to provide feedback to help us improve our services, so we appreciate your cooperation in responding.

Steps for Creating a Ticket from the Exness Personal Area

Once you log in to your Exness Personal Area, you can create a ticket and submit an inquiry online. The steps for creating a ticket from the Exness Personal Area are as follows.

Enter the "email address" you used to register with Exness and the "login password" for your Personal Area to log in to your Exness Personal Area.

Select the "?" icon in the upper-right corner of the Personal Area screen and click "Open Ticket."

Select the "?" icon in the upper-right corner of the Personal Area screen, then tap "Open Ticket."

For new inquiries, select “No, this is a new case” and click “Continue.”

For new inquiries, select “No, this is a new case” and tap “Continue.”

If you have previously contacted us regarding the same matter

If you have previously contacted the XS Support Desk regarding this same issue, please select “Yes, I have contacted you before.” A case number field will appear; enter the 8- to 10-digit case number issued when you previously contacted us, then click “Continue.”

If you have previously contacted the XS Support Desk regarding the same issue, please select “Yes, I have contacted you before.” A case number field will appear; enter the 8- to 10-digit case number issued when you contacted us previously, then tap “Continue.”

Click the category that best matches your inquiry.

Tap the category that best matches your inquiry.

Select the option that best matches the details of your inquiry, then click "Next."

Select the option that best matches the details of your inquiry, then tap “Next.”

Please enter the details of your inquiry in 1,000 characters or less. If you have any attachments, please upload them and then click “Next.” Depending on the nature of your inquiry, you may be required to provide attachments or your account number.

Please enter the details of your inquiry in 1,000 characters or less. If you have any attachments, upload them and then tap “Next.” Depending on the nature of your inquiry, you may be required to provide attachments or your account number.

Check your entries, and if everything is correct, click "Submit."

Check your entries, and if everything is correct, tap "Submit."

Once you see the message "Thank you for your submission," your ticket has been successfully submitted.

Once you submit your ticket, you will receive a confirmation email with the subject line “We received your request!” at the email address registered with Exness. Please make a note of the “Case Number” listed in the body of the email; this will help ensure a smooth process for any future correspondence.

That completes the ticket creation process in the Exness Personal Area. Please wait for a response from the Exness Japanese Support Desk, which will be sent to the email address you provided during registration.We typically respond within one business day. If you haven’t received a reply after a few days, please check your spam folder to see if the email was filtered there. If you still can’t find it, please resend the email (or create a new ticket), or contact the Exness Support Desk via other methods, such as live chat or phone.

Questions About Exness Japanese Support (FAQ)