Exness’s Japanese Support Desk offers three types of support—live chat, email, and phone—to address your various questions and inquiries. Regardless of which method you choose, our Japanese-speaking staff will assist you in resolving your issues.
We provide detailed support in Japanese on a wide range of topics, from opening an Exness account to making deposits and withdrawals, as well as answering questions about trading, so you can use Exness with confidence.
At Exness, we strive to create an environment where our clients can trade with confidence, and we provide attentive Japanese-language support for a wide range of inquiries.
There are three ways to contact Exness’s Japanese support desk: “Live Chat,” “Email,” and “Phone.” While the available hours and response times vary depending on the method you choose, you can expect courteous support in Japanese regardless of which method you use.
| How to Contact Us | Hours of Operation | Response time |
| Live Chat | Weekdays: 8:00 a.m. to 12:00 a.m. (Japan Standard Time) | In real time |
| 24-hour service | Generally within one business day | |
| Phone | Weekdays: 8:00 a.m. to 12:00 a.m. (Japan Standard Time) | In real time |
| Live Chat | |
| Hours of Operation | Weekdays: 8:00 a.m. to 12:00 a.m . (Japan Standard Time) |
| Response time | In real time |
| Hours of Operation | 24-hour service |
| Response time | Generally within one business day |
| Phone | |
| Hours of Operation | Weekdays: 8:00 a.m. to 12:00 a.m . (Japan Standard Time) |
| Response time | In real time |
Before contacting Exness’s Japanese support desk, please check Exness’s “Frequently Asked Questions” first. Exness’s “Frequently Asked Questions” section provides answers to a wide range of questions, from how to open an account and manage your account to how to use the trading platform and make deposits and withdrawals. Many questions that arise when using Exness can be resolved by checking the relevant FAQ in the “Frequently Asked Questions” section.
Additionally, once you log in to your Exness Personal Area, you can access the FAQs in the Help Center by clicking the "?" icon in the upper-right corner and selecting "Exness Help Center." You can search for keywords in the Help Center’s search bar or select the relevant category to view related FAQs.
If you haven’t found a solution in the Exness FAQ or would like more detailed information, please contact the Exness Japanese Support Desk.
Exness’s Japanese support team offers three ways to contact us—live chat, email, and phone—to assist with any issues or questions you may have. Since each method has different availability hours and response times, please review the details of each option and choose the one that best suits your situation and inquiry.
Exness's live chat is a convenient support tool that allows you to contact Japanese-speaking support staff via text chat from your smartphone, computer, or tablet.
You can easily access Exness’s live chat from your Personal Area. Initially, you’ll interact with Exness’s virtual assistant via automated responses, but if your issue isn’t resolved, you can be transferred to a Japanese-speaking support representative for direct, real-time assistance. If the automated responses don’t resolve your issue, please contact the support desk.
Exness’s live chat is available on weekdays from 8:00 AM to 12:00 AM (Japan Standard Time), providing real-time support entirely in Japanese. While we may respond via email after verifying details internally depending on the nature of your inquiry, this service is recommended if you need an immediate answer or have an urgent question.
| How to Contact Us | Hours of Operation | Response time |
| Live Chat | Weekdays: 8:00 a.m. to 12:00 a.m. (Japan Standard Time) | In real time |
| Live Chat | |
| Hours of Operation | Weekdays: 8:00 a.m. to 12:00 a.m . (Japan Standard Time) |
| Response time | In real time |
Exness’s email support is available 24 hours a day to handle customer inquiries, so you can ask questions whenever you have them. This service is ideal for complex issues or situations requiring detailed information, and since all email correspondence is saved as a record, you can review the content later.
If you wish to contact Exness via email, please send your inquiry to the email address below, including your name and account number (if you have one).
| Exness Support Desk |
[email protected] |
After sending your email, you will automatically receive a confirmation email from the Exness Support Center. This email contains a support ticket number; keeping this number on hand will help ensure a smooth process for any future correspondence. You can also log in to your Exness Personal Area to create a ticket and submit your inquiry.
Exness offers 24/7 email support, and you will typically receive a response from our Japanese support staff within one business day. While you can submit inquiries at any time, please note that we are closed on weekends and holidays. Therefore, if you send an inquiry over the weekend, you will receive a response on the following Monday or later. Please be aware that depending on the nature of your inquiry, it may take some time to respond.
| How to Contact Us | Hours of Operation | Response time |
| 24-hour service | Generally within one business day |
| Hours of Operation | 24-hour service |
| Response time | Generally within one business day |
Exness’s phone support offers assistance entirely in Japanese through direct conversations, with no call charges.
With Exness’s phone support, you can speak directly with a Japanese-speaking support representative to discuss any questions you may have. Because the service uses an internet connection, the call will be treated as an international call; however, since it is a toll-free number, you will not be charged for the call. The phone number for the Exness phone support desk is as follows. You can call from your smartphone as well.
| Exness Phone Support Desk |
0120-409-740 |
Exness phone support is available on weekdays from 8:00 AM to 12:00 AM (Japan Standard Time). However, please note that Exness phone support lines are often busy, and it may be difficult to get through. Depending on the nature of your inquiry, you may need to contact us via chat or email, so please be aware of this in advance.
| How to Contact Us | Hours of Operation | Response time |
| Phone | Weekdays: 8:00 a.m. to 12:00 a.m. (Japan Standard Time) | In real time |
| Phone | |
| Hours of Operation | Weekdays: 8:00 a.m. to 12:00 a.m . (Japan Standard Time) |
| Response time | In real time |
Exness’s Japanese-language live chat support is available in real time. It’s ideal for urgent inquiries and simple questions, and you can easily access the live chat screen from your Personal Area. Here are the steps to use Exness Live Chat:
Enter the email address you used to register with Exness and your Personal Area login password to log in to the Exness Personal Area.
After logging in to your Exness Personal Area, click the live chat icon in the bottom right corner.
After logging in to your Exness Personal Area, tap the live chat icon in the bottom right corner.
The live chat will begin. Please click the option on the chat screen that best matches the nature of your inquiry.
The live chat will begin. Please tap the option on the chat screen that best matches the nature of your inquiry.
If you cannot find a solution among the selected options, or if you would like to speak directly with a support representative, please type "Live Support" in the message field and send it. This will forward your message to an Exness support representative who speaks Japanese.
Once an Exness Japanese support representative joins the chat, you can send your question. The representative will respond in real time with advice on how to resolve the issue and the necessary steps to take.
To end the live chat, click "End Conversation" in the upper-left corner of the chat screen.
To end the live chat, tap "End Conversation" in the upper-left corner of the chat screen.
After your Exness live chat session ends, you may be asked to provide feedback to help us improve our services, so we appreciate your cooperation in responding.
Once you log in to your Exness Personal Area, you can create a ticket and submit an inquiry online. The steps for creating a ticket from the Exness Personal Area are as follows:
Enter the email address you used to register with Exness and your Personal Area login password to log in to the Exness Personal Area.
Select the "?" icon in the upper-right corner of the Personal Area screen and click "Open Ticket."
Select the "?" icon in the upper-right corner of the Personal Area screen and tap "Open Ticket."
For new inquiries, select "No, this is a new case" and click "Continue."
For new inquiries, select "No, this is a new case" and tap "Continue."
If you have previously contacted the XS Support Desk regarding this matter, please select "Yes, I have contacted you before." A case number field will appear; please enter the 8- to 10-digit case number issued during your previous inquiry and click "Continue."
If you have previously contacted the XS Support Desk regarding this matter, please select "Yes, I have contacted you before." A case number field will appear; enter the 8- to 10-digit case number issued during your previous inquiry, then tap "Continue."
Click the category that corresponds to your inquiry.
Tap the category that matches your inquiry.
Select the option that best matches the details of your inquiry, then click "Next."
Select the option that best matches the details of your inquiry, then tap "Next."
Please enter the details of your inquiry in 1,000 characters or less. If you have any attachments, upload them and click "Next." Depending on the nature of your inquiry, you may be required to upload attachments or enter your account number.
Please enter the details of your inquiry in 1,000 characters or less. If you have any attachments, upload them and then tap "Next." Depending on the nature of your inquiry, you may be required to provide attachments or your account number.
Review your entries, and if everything is correct, click "Submit."
Check your entries, and if everything is correct, tap "Submit."
Once you see the message "Thank you for submitting," your ticket has been successfully submitted.
Once you submit your ticket, you will receive a confirmation email with the subject line "We received your request!" at the email address registered with Exness. Please make a note of the "Case Number" listed in the email body, as this will help ensure a smooth process for any future correspondence.
That completes the process of creating a ticket via the Exness Personal Area. Please wait for a response from the Exness Japanese Support Desk, which will be sent to the email address you provided during registration. We typically respond within one business day, but if you haven’t received a reply after a few days, please check your spam folder to see if the email was filtered there. If you still can’t find it, please resend the email (or create a new ticket), or contact the Exness Support Desk via other methods such as live chat or phone.
I haven't received a reply from Exness's Japanese email support.
If you haven’t received a reply from Exness Japanese email support after a few days, please check your spam folder to see if the email has been filtered there. If you still can’t find it, there may be an issue, so please use another method to contact us.
Read more
29.05.2024
Is there a charge for calling Exness’s Japanese phone support?
No, there are no call charges for the caller when contacting Exness’s Japanese phone support. Although the call may appear as an international call because it uses an internet connection, it is a toll-free number and can be used at no cost; you can even call from your smartphone.
Read more
29.05.2024
Can I communicate directly with staff via Exness’s Japanese live chat?
Yes, Exness’s Japanese live chat support allows you to communicate directly with Japanese support staff. Initially, you’ll interact with a virtual assistant via automated responses, but if your issue isn’t resolved, you’ll be transferred to a Japanese support representative so you can communicate with them directly in real time.
Read more
29.05.2024
Please let me know the operating hours of Exness’s Japanese support desk.
Exness’s Japanese live chat and phone support are available on weekdays from 8:00 AM to 12:00 AM (Japan Standard Time). Exness’s Japanese email support accepts inquiries 24 hours a day. Please contact us using the method that best suits your needs.
Read more
29.05.2024
Can I contact Exness support in Japanese?
Yes, Exness offers support in Japanese provided by Japanese-speaking staff. There are three ways to contact us: "Live Chat," "Email," and "Phone." Please choose the method that best suits your situation and inquiry to receive courteous support in Japanese.
Read more
20.06.2021
If you're using iOS
If you're using iOS, tap the "Add to Home Screen" icon at the bottom of Safari and select "Add to Home Screen." Once you've added it to your Home Screen, you can turn on "Receive Push Notifications" as shown above.
If you are using an Android device or a PC
If you're using an Android device or a PC, you can simply turn on "Receive push notifications" above without installing the app. (If your browser asks for permission, please select "Allow.")
You can find instructions on how to add this to your smartphone's home screen below.
You will receive notifications about key metrics and limited-time promotions. If you turn this feature off, you may not be able to participate in limited-time promotions.
A feature that sends notifications when a price reaches a round number. These notifications help traders capitalize on trading opportunities and manage risk, making them a popular tool among many traders.
Notifications are sent for every 100 pips (1 JPY) (e.g., $1 = 147 JPY, $1 = 148 JPY, etc.). Notifications for the same exchange rate are reset after 3 days (72 hours).
Notifications are sent every 500 pips (50 USD) (e.g., $3,000, $3,050, etc.). Notifications for the same rate are reset after 3 days (72 hours) have passed.
Notifications are sent every $5,000 (e.g., $110,000, $115,000, etc.). Notifications at the same rate are reset after 3 days (72 hours).
Receive real-time notifications of price fluctuations for USD/JPY, gold, and Bitcoin. Never miss a trading opportunity, even when you’re on the go, and place orders instantly in response to market conditions.
You will receive a notification when there is a price fluctuation of 30 pips (0.3 JPY) or more within 10 minutes (sharp rise or fall). After that, notifications for sudden price fluctuations under the same conditions will be paused for one hour.
Receive a notification when the price fluctuates by more than $20 within an hour (sharp rise or fall). After that, notifications for sudden price fluctuations under the same conditions will be paused for 4 hours.
Receive a notification when the price fluctuates by more than $2,000 within an hour (sharp rise or fall). After that, notifications for sudden price fluctuations under the same conditions will be paused for 4 hours.
