Exness never refuses withdrawal requests without cause. To prevent money laundering, Exness has established several rules regarding withdrawals. By following these rules when processing your withdrawal, funds will be transferred to your account smoothly. However, if you do not follow the proper withdrawal procedures or comply with the withdrawal rules, your withdrawal may be denied. Please review the reasons why Exness may refuse a withdrawal, the causes of withdrawal issues, and how to resolve them.
At Exness, we never refuse withdrawal requests without cause. To ensure our clients can trade FX safely, Exness holds financial licenses in various countries and provides a highly secure trading environment. Furthermore, your assets are securely held in multiple segregated accounts, so you can withdraw funds with confidence at any time.
Exness never refuses withdrawal requests without cause; however, if you submit a withdrawal request using incorrect procedures, your request may be rejected or the funds may not be released. Exness has established withdrawal rules to ensure the safe transfer of the valuable assets entrusted to us by our clients. When processing a withdrawal with Exness, please review the withdrawal rules in advance to avoid having your request rejected.
At Exness, if a withdrawal request is processed in violation of our rules, it may be rejected or returned. The main reasons for withdrawal rejection (inability to withdraw funds) at Exness are as follows:
When processing a withdrawal with Exness, you are required to enter the account details, email address, or wallet address of the recipient. Please note that if the information you enter is incorrect, your withdrawal request will be rejected. In the unlikely event that funds are accidentally sent to the wrong recipient, once the funds have been credited to that account, they cannot be recovered, and you risk losing them. When processing a withdrawal, please take great care to ensure that the recipient information you enter is accurate.
When withdrawing funds from your Exness trading account, you can only use the same method you used to deposit funds. Please note that you cannot withdraw funds using a different method than the one used for your deposit. Exness restricts withdrawal methods to prevent money laundering. Please understand that this is a measure taken to prevent the misuse of your funds. The deposit and withdrawal methods supported by Exness are as follows.
For example, if you deposit funds into your Exness trading account using a credit card, you cannot withdraw funds via an online wallet. Attempting to withdraw funds using a method different from the one used for the deposit will result in the withdrawal being rejected, so please be careful when submitting a withdrawal request. Additionally, if you have used multiple deposit methods, Exness has a specific order of priority for processing withdrawals, so please check this in advance.
At Exness, withdrawal limits apply exclusively to credit/debit cards; you cannot withdraw an amount exceeding your total deposit balance. For example, if you deposit 100,000 yen via credit/debit card, the maximum amount you can withdraw to that card is 100,000 yen.Withdrawals via credit/debit card are processed as a cancellation (refund) of the transaction history from the deposit. Therefore, attempting to withdraw profits exceeding the deposited amount will result in the withdrawal being declined. Please use other withdrawal methods when withdrawing profits.
Withdrawals via credit card on Exness are processed as "refunds." Therefore, while the deposit amount serves as the withdrawal limit, you can withdraw funds in installments via credit card as long as the total amount does not exceed your deposit. For example, if you deposited 100,000 yen via credit card, you can withdraw any amount less than 100,000 yen using your card.You can withdraw funds in installments via your credit card—such as withdrawing 50,000 yen first and then 30,000 yen in a second transaction—as long as the total does not exceed your deposit amount. However, please note that there is a minimum withdrawal amount for credit card withdrawals, so please ensure your withdrawal amount exceeds this minimum.
Please note that at Exness, engaging in any prohibited activities will be considered a violation and may result in penalties such as account suspension or withdrawal denial. The following are examples of prohibited activities established by Exness.
If you attempt to withdraw funds in a manner that does not comply with Exness’s withdrawal rules, you can generally withdraw your funds without issue by resubmitting a withdrawal request following the correct procedure. However, if you are penalized—such as having your withdrawal denied—for violating the terms of service by engaging in these prohibited activities, you will be unable to withdraw funds even if they remain in your trading account, resulting in the loss of any profits earned from trading.Furthermore, in addition to having your withdrawal denied, your account may be frozen, preventing you from trading. Therefore, please take care to avoid violating the prohibited actions when trading with Exness.
At Exness, you must complete identity verification (profile verification) before initiating a withdrawal. If you submit a withdrawal request without completing identity verification, it will be rejected. Since you cannot withdraw funds without completing identity verification, we recommend that you complete the verification process promptly after opening your account.
At Exness, you can make deposits even if your identity verification is not yet complete. Since you can open an account and start trading without completing verification, you can begin FX trading smoothly. However, it is not uncommon for traders to focus on trading and then find they cannot withdraw their profits because their identity verification is incomplete. If your identity verification is incomplete at Exness, not only will you be unable to withdraw funds, but restrictions will also apply to deposits, and you will not be able to use credit card deposits.Additionally, if your identity verification is not complete, you can only deposit up to $2,000. To avoid withdrawal refusals and to use Exness’s services without restrictions, we recommend completing the identity verification process before trading with Exness.
At Exness, you cannot withdraw amounts below the minimum withdrawal limit; such requests will be declined. Exness’s minimum withdrawal limits vary depending on the withdrawal method, as shown below.
| Withdrawal Methods | Minimum withdrawal amount |
|
Credit Card/Debit Card |
Minimum deposit amount (*1) |
|
Online wallets (STICPAY, Neteller, Skrill) (*2) |
10 USD (approx.) |
At Exness, minimum withdrawal amounts apply not only to withdrawals but also to deposits; however, for methods other than credit cards, the minimum withdrawal amount is set lower than the minimum deposit amount. Therefore, as long as you request a withdrawal of at least the amount listed above, you will be able to withdraw funds even if your margin balance decreases due to unsuccessful trades.Please note that Exness does not charge withdrawal fees, so as long as your account balance at the time of withdrawal is at least the amount mentioned above, you can generally withdraw funds without any issues. While you can withdraw your account’s margin and profits in smaller amounts, please ensure that your withdrawal request is for an amount that exceeds the minimum withdrawal amount.
At Exness, if you do not follow the specified withdrawal rules, your withdrawal request may be rejected or you may be unable to withdraw funds. When withdrawing funds from your Exness account, please submit a withdrawal request in accordance with the withdrawal rules. If, for any reason, you are unable to withdraw funds from Exness or your withdrawal request is rejected, please try the following solutions.
If your withdrawal request is rejected by Exness, the withdrawal status will show as "Rejected" on the "Transaction History" page in your Personal Area. While there is a possibility that the funds may take some time to reflect due to an error, if the funds have not appeared even after the expected processing time has elapsed, please check the withdrawal status first.The "Transaction History" page displays not only withdrawal history but also deposit, fund transfer, and refund history, so using the sort function by category is helpful. If you want to check the status of your withdrawal history, we recommend sorting by "Withdrawal" and narrowing your search to the date and time you initiated the withdrawal. You can also sort by "Rejected" in the transaction status column.
Once you have confirmed the reason for the withdrawal rejection or why you are unable to withdraw funds via the Exness Personal Area or Support Desk, please submit a withdrawal request again using the correct procedure to avoid any further errors. If your withdrawal is rejected by Exness for any reason, the funds intended for withdrawal will remain in your Exness account because they have not been withdrawn.However, if you enter incorrect recipient information during the withdrawal process and the specified account actually exists, the withdrawal will not be rejected and the funds will be processed. Once the transfer is complete, it cannot be stopped or reversed, and the transferred funds will be permanently removed from your trading account. When submitting a withdrawal request, please take the utmost care to ensure you enter the correct recipient account information.
Common reasons for withdrawal refusals at Exness include attempting to withdraw funds to an account under a different name, using a different withdrawal method than the one used for the deposit, or attempting to withdraw an amount less than the minimum withdrawal limit. If none of these reasons apply to your situation, or if your withdrawal is refused despite following the correct procedures, please contact the Exness Support Desk.To resolve issues related to withdrawal refusals or errors, the Exness Japanese support team will review the details. When contacting us regarding a withdrawal refusal, please include the following information in your email or live chat message to ensure a smoother resolution. Once the cause of the refusal has been confirmed, please resubmit your withdrawal request following the correct procedure.
| Exness Support Desk |
[email protected] |
If I violate Exness’s terms and conditions, will my withdrawal be denied?
Yes, if you violate any of the prohibited actions specified by Exness, you may be subject to penalties such as withdrawal denial. If your withdrawal is denied as a penalty for violating the terms and conditions, you will lose not only your profits but also the margin you deposited. Please note that depending on the nature of the violation, your account may also be frozen.
Read more
11.10.2024
How can I check my withdrawal history on Exness?
On the "Trading History" page in your Exness Personal Area, you can view your withdrawal history. Since this page displays not only withdrawal history but also deposit and fund transfer history, please use the sort function to filter by category. You can sort by "Withdrawal" to narrow your search to the dates and times when you initiated a withdrawal.
Read more
11.10.2024
How can I check my withdrawal history on Exness?
On the "Trading History" page in your Exness Personal Area, you can view your withdrawal history. Since this page displays not only withdrawal history but also deposit and fund transfer history, please use the sort function to filter by category. You can sort by "Withdrawal" to narrow your search to the dates and times when you initiated a withdrawal.
Read more
11.10.2024
If I enter incorrect bank account information when requesting a withdrawal from Exness, can I cancel it?
No, you cannot cancel a withdrawal request on Exness. Additionally, if funds have already been deposited into a bank account due to an incorrect entry, we cannot reverse the transfer. Please be careful not to enter incorrect account information when withdrawing funds from your Exness account via bank transfer.
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11.10.2024
What should I do if my withdrawal request is denied by Exness?
Exness never refuses withdrawal requests without cause. If your withdrawal is declined by Exness, it is likely due to a specific reason, such as a procedure that does not comply with our withdrawal rules. If your funds have not been credited even after the expected processing time has elapsed and you are unsure of the reason for the decline, please contact the Exness Support Desk.
Read more
11.10.2024
If you're using iOS
If you're using iOS, tap the "Add to Home Screen" icon at the bottom of Safari and select "Add to Home Screen." Once you've added it to your Home Screen, you can turn on "Receive Push Notifications" as shown above.
If you are using an Android device or a PC
If you're using an Android device or a PC, you can simply turn on "Receive push notifications" above without installing the app. (If your browser asks for permission, please select "Allow.")
You can find instructions on how to add this to your smartphone's home screen below.
You will receive notifications about key metrics and limited-time promotions. If you turn this feature off, you may not be able to participate in limited-time promotions.
A feature that sends notifications when a price reaches a round number. These notifications help traders capitalize on trading opportunities and manage risk, making them a popular tool among many traders.
Notifications are sent for every 100 pips (1 JPY) (e.g., $1 = 147 JPY, $1 = 148 JPY, etc.). Notifications for the same exchange rate are reset after 3 days (72 hours).
Notifications are sent every 500 pips (50 USD) (e.g., $3,000, $3,050, etc.). Notifications for the same rate are reset after 3 days (72 hours) have passed.
Notifications are sent every $5,000 (e.g., $110,000, $115,000, etc.). Notifications at the same rate are reset after 3 days (72 hours).
Receive real-time notifications of price fluctuations for USD/JPY, gold, and Bitcoin. Never miss a trading opportunity, even when you’re on the go, and place orders instantly in response to market conditions.
You will receive a notification when there is a price fluctuation of 30 pips (0.3 JPY) or more within 10 minutes (sharp rise or fall). After that, notifications for sudden price fluctuations under the same conditions will be paused for one hour.
Receive a notification when the price fluctuates by more than $20 within an hour (sharp rise or fall). After that, notifications for sudden price fluctuations under the same conditions will be paused for 4 hours.
Receive a notification when the price fluctuates by more than $2,000 within an hour (sharp rise or fall). After that, notifications for sudden price fluctuations under the same conditions will be paused for 4 hours.
