Exness never refuses withdrawal requests without cause. To prevent money laundering, Exness has established several rules regarding withdrawals; by following these rules when processing your withdrawal, funds will be transferred smoothly to your account.However, if you do not follow the proper withdrawal procedures or fail to comply with our withdrawal rules, your withdrawal may be denied. Please review the reasons why Exness may deny a withdrawal, the causes of withdrawal failures, and how to resolve them.
At Exness, we never refuse withdrawal requests without cause. To ensure our clients can trade FX safely, Exness holds financial licenses in various countries and provides a highly secure trading environment. Furthermore, your assets are safely held in multiple segregated accounts, so you can withdraw funds with confidence at any time.
Exness does not refuse withdrawals without cause; however, if you submit a withdrawal request using the incorrect procedure, your withdrawal may be delayed or rejected. Exness has established withdrawal rules to ensure the safe transfer of the valuable assets entrusted to us by our clients.When processing a withdrawal with Exness, please review the withdrawal rules in advance to ensure your request is not rejected.
At Exness, if a withdrawal request is processed in a manner that does not comply with the rules, it may be rejected or returned. The main reasons for withdrawal rejections (inability to withdraw funds) at Exness are as follows.
At Exness, you are required to enter your withdrawal account information, email address, and wallet address when processing a withdrawal. Please note that if the information you enter is incorrect, your withdrawal request will be rejected.In the unlikely event that you accidentally send funds to the wrong destination, once the funds have been credited to that account, they cannot be recovered, and you risk losing them. Please take great care to ensure that the withdrawal destination information you enter is correct when processing a withdrawal.
When withdrawing funds from your Exness trading account, you can only use the same method you used to deposit funds. Please note that you cannot withdraw funds using a method different from the one used for your deposit.Exness restricts withdrawal methods to prevent money laundering. Please understand that this measure is in place to protect your funds from unauthorized use. The deposit and withdrawal methods supported by Exness are as follows.
For example, if you deposit funds into your Exness trading account using a credit card, you cannot withdraw those funds via an online wallet. Please note that if you attempt to withdraw funds using a method different from the one used for the deposit, the withdrawal will be rejected. Additionally, if you have used multiple deposit methods, Exness has a specific order of priority for processing withdrawals, so please check this in advance.
At Exness, withdrawal limits apply only to credit/debit cards; you cannot withdraw an amount exceeding your total deposit balance. For example, if you deposit 100,000 yen via credit/debit card, the maximum amount you can withdraw to that card is 100,000 yen.Withdrawals via credit/debit card are processed as a cancellation (refund) of the original transaction; therefore, any attempt to withdraw profits exceeding the deposit amount will be rejected. To withdraw your profits, please use one of our other withdrawal methods.
Withdrawals via credit card on Exness are processed as “refunds.” Therefore, while the deposit amount serves as the maximum withdrawal limit, you can make multiple withdrawals via credit card as long as the total amount does not exceed your deposit. For example, if you deposited 100,000 yen via credit card, you can make withdrawals via credit card as long as the amount is less than 100,000 yen.You can withdraw funds in installments via your credit card—such as withdrawing 50,000 yen first and then 30,000 yen in a second transaction—as long as the total does not exceed your deposit amount. However, since there is a minimum withdrawal amount for credit card withdrawals, please ensure that the total amount you withdraw exceeds this minimum.
Please note that at Exness, any actions that violate the prohibited activities will be considered a violation and may result in penalties such as account suspension or withdrawal denial. Examples of prohibited activities established by Exness are as follows.
If you attempt to withdraw funds in a manner that does not comply with Exness’s withdrawal rules, you can generally withdraw your funds without issue by resubmitting a withdrawal request following the correct procedure. However, if you are penalized—such as having your withdrawal denied—for violating the Terms of Service by engaging in these prohibited actions, you will be unable to withdraw funds even if your trading account has a balance, and you will lose any profits earned from trading.Furthermore, not only could your withdrawal be denied, but your account could also be frozen, preventing you from trading. Therefore, please be careful to avoid violating the prohibited actions when trading with Exness.
At Exness, you cannot make deposits or withdrawals unless your profile verification (identity verification) has been completed.
To verify your account, you must submit identification and proof-of-address documents. Withdrawals cannot be made until the submitted documents are approved, so please complete your profile verification promptly after opening your account.
Profile verification (identity verification) requires the submission of identity verification documents and proof of address. Withdrawals cannot be processed until the documents have been reviewed and approved. Please complete the profile verification (identity verification) process promptly after opening your account.
At Exness, you cannot withdraw amounts less than the minimum withdrawal amount; such requests will be rejected. Exness’s minimum withdrawal amounts vary depending on the withdrawal method, as shown below.
| Withdrawal Methods | Minimum Withdrawal Amount |
|
Credit Card/Debit Card |
Minimum Deposit Amount (*1) |
|
Online Wallets (Neteller, Skrill) (*2) |
10 USD (equivalent) |
At Exness, minimum withdrawal amounts are set not only for withdrawals but also for deposits; however, for methods other than credit cards, the minimum withdrawal amount is set lower than the minimum deposit amount. Therefore, as long as you submit a withdrawal request for an amount equal to or greater than the amounts listed above, you will be able to withdraw funds even if your margin balance decreases due to unsuccessful trades.Please note that Exness does not charge withdrawal fees, so as long as your account balance at the time of withdrawal is at least the amount listed above, you should generally be able to withdraw your funds without any issues. While you can withdraw your account’s margin and profits in smaller amounts, please be sure to submit a withdrawal request for an amount that exceeds the minimum withdrawal amount.
At Exness, if you do not follow the specified withdrawal rules, your withdrawal request may be rejected or you may be unable to withdraw funds. When withdrawing funds from your Exness account, please submit a withdrawal request in accordance with the withdrawal rules. In the unlikely event that you are unable to withdraw funds from Exness or your withdrawal request is rejected, please try the following solutions.
If Exness rejects your withdrawal request, the withdrawal status “Rejected” will appear on the “Trade History” page in your Personal Area. While it’s possible that an error is causing a delay in processing your withdrawal, if your funds have not been credited even after the expected processing time has elapsed, please check your withdrawal status first.The “Trade History” page displays not only withdrawal history but also deposit, fund transfer, and refund history, so it’s helpful to use the sort function by category.If you want to check the status of your withdrawal history, we recommend sorting by “Withdrawal” and narrowing your search to the date and time you initiated the withdrawal. You can also sort by “Declined” in the transaction status column.
Once you have confirmed the reason for the withdrawal rejection or why you are unable to withdraw funds via the Exness Personal Area or Support Desk, please submit a withdrawal request again using the correct procedure to avoid any further errors.If your withdrawal is rejected by Exness for any reason, the funds you intended to withdraw will remain in your Exness account because they have not been withdrawn. However, if you enter incorrect recipient information when processing a withdrawal and the specified account actually exists, the withdrawal will not be rejected and the funds will be transferred anyway.Once a transfer is processed, it cannot be stopped or reversed midway, and the transferred funds will be permanently removed from your trading account. When submitting a withdrawal request, please take the utmost care to ensure you enter the correct recipient account information.
Common reasons for withdrawal refusals at Exness include “attempting to withdraw to an account under a different name,” “attempting to withdraw using a method different from the one used for the deposit,” and “attempting to withdraw an amount below the minimum withdrawal limit.”If none of these reasons apply to your situation, or if your withdrawal is denied even though you followed the correct procedures, please contact the Exness Support Desk.Exness’s Japanese support team will review the details to resolve any issues related to withdrawal rejections or errors. When contacting us regarding a withdrawal rejection, please include the following information in your email or live chat message to ensure a smoother resolution. Once the cause of the rejection has been confirmed, please resubmit your withdrawal request following the correct procedure.
| Exness Support Desk |
[email protected] |
If I violate Exness's prohibited activities, will my withdrawal be denied?
Yes, if you violate any of the prohibited actions specified by Exness, you may be subject to penalties such as withdrawal denial. If your withdrawal is denied as a penalty for violating the terms of service, you will lose not only your profits but also the margin you deposited. Please note that, depending on the nature of the violation, your account may also be frozen.
Read More
11.10.2024
How can I check my withdrawal history on Exness?
At Exness, you can view your withdrawal history on the “Trading History” page in your Personal Area. Since this page displays not only withdrawal history but also deposit and fund transfer history, please use the sort function to filter by category. You can sort by “Withdrawal” to narrow your search to the dates and times when you initiated withdrawal requests.
Read More
11.10.2024
How can I check my withdrawal history on Exness?
At Exness, you can view your withdrawal history on the “Trading History” page in your Personal Area. Since this page displays not only withdrawal history but also deposit and fund transfer history, please use the sort function to filter by category. You can sort by “Withdrawal” to narrow your search to the dates and times when you initiated withdrawal requests.
Read More
11.10.2024
If I enter incorrect bank account information when requesting a withdrawal from Exness, can I cancel it?
No, you cannot cancel a withdrawal request with Exness. Additionally, if funds have already been deposited into a bank account due to an incorrect entry, the transfer cannot be reversed. Please be careful not to enter incorrect account information when withdrawing funds from your Exness account via bank transfer.
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11.10.2024
What should I do if my withdrawal request is denied by Exness?
Exness never refuses withdrawal requests without cause. If your withdrawal is declined by Exness, it is likely due to a specific reason, such as a procedure that does not comply with our withdrawal rules. If your funds have not been credited even after the expected processing time has elapsed and you are unsure of the reason for the refusal, please contact the Exness Support Desk.
Read More
11.10.2024
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A feature that sends notifications when a price reaches a round number. Receiving these notifications helps traders capitalize on trading opportunities and manage risk, which is why many traders are taking notice.
Notifications are sent for every 100 pips (1 JPY) (e.g., 1 USD = 147 JPY, 1 USD = 148 JPY, etc.). Notifications for the same exchange rate are reset after 3 days (72 hours) have passed.
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Notifications are sent for every 5,000 USD (e.g., 110,000 USD, 115,000 USD, etc.). Notifications for the same exchange rate are reset after 3 days (72 hours) have passed.
Receive real-time notifications of price fluctuations for USD/JPY, gold, and Bitcoin. Never miss a trading opportunity, even when you're on the go, and place orders that instantly respond to market conditions.
You will receive a notification when there is a fluctuation of 30 pips (0.3 JPY) or more within 10 minutes (sharp rise or sharp drop). After that, notifications for sudden fluctuations under the same conditions will be suspended for 1 hour.
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You will receive a notification when the price fluctuates by more than 2,000 USD within one hour (sharp rise or sharp drop). After that, notifications for sudden price fluctuations under the same conditions will be suspended for four hours.
