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If you haven’t received a reply from Exness Japanese email support after a few days, please check your spam folder to see if the email has been filtered there. If you still can’t find it, there may be an issue, so please use one of our other contact methods.

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No, there are no call charges for the caller when contacting Exness’s Japanese phone support. Although the call may appear to be an international call because it uses an internet connection, it is a toll-free number, so you can call for free—even from your smartphone.

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Yes, Exness’s Japanese live chat support allows you to communicate directly with Japanese support staff. Initially, you’ll interact with a virtual assistant via automated responses, but if your issue isn’t resolved, you’ll be transferred to a Japanese support representative so you can communicate with them directly in real time.

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Exness’s Japanese live chat and phone support are available on weekdays from 8:00 a.m. to 12:00 a.m. (Japan Standard Time). Exness’s Japanese email support accepts inquiries 24 hours a day. Please contact us using the method that best suits your needs.

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Yes, Exness occasionally holds "special promotions" for Premier members. These promotions—which include prize drawings for luxurious prizes and cashback based on the number of lots traded—are open to Premier members of all ranks. Please note that details are disclosed exclusively to Premier members.

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No, Exness does not hold regular cashback campaigns. We did run the "Exness Incentive Campaign" once in 2022, during which we offered cashback in the form of Amazon gift cards. Other than that, we do not hold any cashback campaigns.

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Exness periodically holds bonus campaigns and trading contests for all Exness Premier members, offering the chance to win luxurious prizes and cashback. In campaigns where cashback is awarded based on trading volume, we further narrow our already ultra-tight spreads, allowing you to trade at even greater value.

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No, there is no annual fee for Exness Premier membership. If you hold a live account with Exness, you will automatically qualify for Exness Premier once you meet the eligibility criteria for Premier status. The eligibility criteria for Premier status are a minimum deposit of at least 20,000 USD (or equivalent) and a trading volume of 50 million USD (or equivalent) over a three-month period.

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At Exness, we do not allocate resources to promotional campaigns such as account opening bonuses; instead, we consistently focus on providing an exceptional trading environment. With Exness, you can trade while minimizing costs and risks to the utmost extent, thanks to features such as leverage of up to 1:2000, some of the industry’s tightest spreads, and a stop-out level with a 0% maintenance margin requirement.

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At Exness, rather than focusing on attracting clients through bonuses and promotions, we concentrate our efforts and resources on delivering superior order execution and keeping trading costs low through stable, narrow spreads. By consistently providing an environment where you can trade under favorable conditions, we aim to build long-term relationships with our clients.

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No, Exness does not offer account opening bonuses or deposit bonus campaigns that allow you to start trading without making a deposit. At Exness, we strive to provide a high-quality trading environment where you can always trade at low cost—even without bonuses—by offering industry-leading low spreads and high execution efficiency.

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We offer all Exness Premier members a range of services, including "priority customer support," "exclusive educational materials," "trading analysis," and "special promotions and rewards." At the highest tier, we provide VIP treatment, such as direct access to Exness management and invitations to exclusive events.

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Yes, at Exness, Premier membership status is determined by your "total cumulative deposits" and "quarterly trading volume." Please note that if you do not meet the requirements by the quarterly (3-month) trading volume update date, your Premier membership status will be revoked.

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The Exness Premier Program offers three tiers: "Preferred," "Elite," and "Signature." The services and benefits of the Premier Program vary by tier, and the higher your tier, the more exclusive services you’ll receive.

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You are automatically enrolled in the Exness Premier Program if you hold a live account and meet the requirements for "total cumulative deposits" and "quarterly trading volume" for each Premier rank. Please note that the total cumulative deposits refer to the total amount you have deposited into your Exness account to date; once this requirement is met, it remains satisfied.

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Exness offers a Premier Program that allows clients who meet certain deposit and trading requirements to receive special services and benefits. The Premier Program consists of three tiers, with more exclusive services available as you move up the ranks.

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Yes, Exness offers support in Japanese provided by Japanese-speaking staff. There are three ways to contact us: "Live Chat," "Email," and "Phone." Please choose the method that best suits your situation and inquiry to receive courteous support in Japanese.

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