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If you haven’t received a reply from Exness Japanese email support after a few days, please check to see if the reply has been filtered into your spam folder. If you still can’t find it, there may be an issue, so please use another method to contact us​​​​.

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No, there are no call charges for the caller when contacting Exness’s Japanese phone support. Although the call may appear to be an international call because it uses an internet connection, it is a toll-free number, so you can use it at no cost, and you can even call from your smartphone.

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Yes, Exness’s Japanese live chat support allows you to communicate directly with Japanese support staff. Initially, you’ll interact with a virtual assistant via automated responses, but if your issue isn’t resolved, you’ll be transferred to a Japanese support staff member so you can communicate with them directly in real time.

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Exness’s Japanese live chat support and Japanese phone support are available on weekdays from 8:00 a.m. to 12:00 a.m. the following day (Japan Standard Time). Exness’s Japanese email support accepts customer inquiries 24 hours a day. Please contact us using the method that is most convenient for you, depending on your situation.

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Yes, Exness occasionally holds “special promotions” for Premier Members. These “special promotions,” which include prize drawings for luxurious prizes and cashback based on the number of lots traded, are open to Premier Members of all tiers. Please note that details are disclosed exclusively to Premier Members.

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No, Exness does not hold regular cashback campaigns. We did run the “Exness Incentive Campaign” once in 2022, during which we offered cashback in the form of Amazon gift cards. Other than that, we do not hold any cashback campaigns.

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Exness periodically holds bonus campaigns and trading contests for all Exness Premier members, offering the chance to win luxurious prizes and cashback. In campaigns where cashback is awarded based on trading volume, we further narrow our already ultra-tight spreads, allowing you to trade at even better rates.

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No, there is no annual fee for Exness Premier membership. If you have a live account with Exness, you will automatically be enrolled in Exness Premier once you meet the eligibility requirements for Premier status.The eligibility requirements for Premier status are a minimum deposit of 20,000 USD (or equivalent) and a trading volume of 50 million USD (or equivalent) over a three-month period.

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At Exness, we do not allocate resources to promotional campaigns such as account opening bonuses; instead, we consistently focus on providing an excellent trading environment.At Exness, you can trade while minimizing costs and risks to the utmost extent, thanks to features such as leverage of up to 1:2000, some of the industry’s tightest spreads, and a stop-out level with a 0% maintenance margin requirement.

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At Exness, we focus our efforts and resources on delivering superior order execution and keeping trading costs low through stable, narrow spreads, rather than on attracting customers through bonuses and promotions. By consistently providing an environment where you can trade under favorable conditions, we aim to build long-term relationships with our clients.

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No, Exness does not offer account opening bonuses or deposit bonus campaigns that allow you to start trading without making a deposit. At Exness, we strive to provide a high-quality trading environment where you can always trade at low costs—even without bonuses—by offering industry-leading low spreads and high execution efficiency.

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We offer all Exness Premier members a range of services, including “Priority Customer Support,” “Member-Exclusive Educational Materials,” “Trading Analysis,” and “Special Promotions/Rewards.” At the highest tier, we provide VIP treatment, such as direct access to Exness management and invitations to events.

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Yes, at Exness, Premier membership status is determined by your “total cumulative deposits” and “quarterly trading volume.” Please note that if you do not meet the requirements by the quarterly (3-month) trading volume update date, your Premier membership status will be revoked.

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Exness’s Premier Program offers three tiers: “Preferred,” “Elite,” and “Signature.” The services and benefits of the Premier Program vary depending on your tier, and the higher your tier, the more exclusive services you’ll receive.

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You are automatically enrolled in the Exness Premier Program if you hold a live account and meet the requirements for “total cumulative deposits” and “quarterly trading volume” for each Premier rank. Please note that the total cumulative deposits refer to the total amount you have deposited into your Exness account to date; once this requirement is met, it remains satisfied.

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Exness offers a Premier Program that allows clients who meet certain deposit and trading requirements to receive special services and benefits. There are three tiers of Premier membership, and the higher the tier, the more exclusive services members receive.

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Yes, Exness offers support from staff who speak Japanese. There are three ways to contact us: “Live Chat,” “Email,” and “Phone.” Please choose the method that best suits your situation and the nature of your inquiry to receive courteous support in Japanese.

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